PERSONAL DATA PROTECTION POLICY IN PREFERENCE TO THE REAL ESTATE TRADE AGENCY

INTRODUCTION AND GENERAL PRINCIPLES

PREFERENCA D.O.O. , REAL ESTATE TRADE AGENCY, takes the protection of your personal data seriously and takes all necessary technical and organizational measures in accordance with the best practices and obligations prescribed by Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals in regarding the processing of personal data and the free movement of such data and the repeal of Directive 95/46/EC (hereinafter the General Data Protection Regulation - GDPR) and the Law on the Implementation of the General Data Protection Regulation (Official Gazette 42/2018).

In its operations, the agency PREFERENCA D.O.O. manages the basic principles of personal data protection in accordance with the General Data Protection Regulation - GDPR, which means that it processes data legally and transparently and that the processing is limited only to the purpose for which the data was collected and that only those data that are necessary for that purpose are processed .

We store personal data of clients only as long as is necessary to achieve the purpose of processing, except in the case when we are bound by certain regulations to store personal data for a longer period of time, i.e. in the case when our legitimate interests require it (for example, to establish, fulfill or protect legal claims). Accuracy, reliability, confidentiality and completeness of your personal data are also the principles that guide us during processing. Only authorized persons of the agency PREFERENCA D.O.O. have access to your personal data. and partners who provide us with business support (processors).

If you do not agree with this privacy policy, please do not use our site or provide your personal information. Any changes to the agency's privacy policy will be posted on this website.

HEAD OF PERSONAL DATA PROCESSING

In accordance with the General Data Protection Regulation - PREFERENCA D.O.O. with headquarters in Novalja, Dalmatinska ulica 21, acts as the manager of personal data processing.

Only authorized persons of the agency PREFERENCA D.O.O. have access to your personal data. (processor) and partners who provide him with business support (processors).

If you have a question about how your data is collected or used, please contact us at the address;

PREFERENCA D.O.O. DALMATINSKA STREET 21, 53291 NOVALJA or to the e-mail address: [email protected]

WHEN WE COLLECT YOUR PERSONAL INFORMATION

We may collect and store your personal data that you enter when filling out the contact form on our website, requesting information, listing real estate in our offer, when leaving personal data for the purpose of return contact when listing real estate with certain characteristics, and the like. If you contact us, we may collect and keep records of such correspondence, including any personal information you provide in the course of the correspondence.

WHAT PERSONAL DATA DO WE COLLECT AND PROCESS

PREFERENCA D.O.O. The real estate agency processes the personal data that we collect during the business relationship, such as first and last name, social security number, residential address, real estate data, etc. If it is necessary to carry out our business activities and is not related to a specific contractual or business relationship, we collect the data from public sources (Court Register, Land Registry, FINA) or were legitimately communicated to us by other contracted partners or third parties.

FOR WHAT PURPOSES DO WE USE PERSONAL DATA

PREFERENCA D.O.O. the real estate agency, as the manager of personal data processing, protects your privacy and processes only those personal data that are necessary for it and that were obtained as part of business activities, whether the data was obtained from you, by third parties or publicly available sources. We use the personal data we collect about you to verify your identity, provide the services you have contracted with us, and to fulfill our obligations arising from the contracts you have concluded with us, to respond to your inquiries, to provide information and provide the services you request from us, in cases where you have given consent for us to contact you, to send promotional e-mail messages, in cases where you have given your express consent for this, to prevent fraud.

LEGAL BASIS FOR DATA PROCESSING

The General Data Protection Regulation - GDPR prescribes the legal basis for the lawful processing of personal data as follows:

performance of contractual obligations - when processing is necessary to take action at your request before concluding a contract or when you contract for the provision of one of our services, we must collect personal data from you in order to fulfill our contractual obligations (for example, in order to organize a viewing of the property, forward the address of the property , issued invoices for services, contacted you for the purposes of providing information and the like).
Satisfaction of legitimate interests - when it is necessary, we process personal data outside of the specific contractual relationship, in order to satisfy our legitimate interests. For example, such a legitimate interest can be: conducting court proceedings and keeping records of them; detection of perpetrators of criminal offenses and prevention of fraud; protection of persons and property; fulfilling your requests to help us develop, deliver and improve our services or for our internal needs, such as auditing, data analysis and research to improve our products, services and communications with users and to respond to your inquiries and comments.
Compliance with legal obligations - PREFERENCA D.O.O. must comply with the regulations in force in the Republic of Croatia, which impose an obligation on it to process data for certain purposes such as accounting purposes (e.g. issuing invoices), and to submit data in accordance with the requirements of judicial authorities. At the same time, we are obliged to act in accordance with the Law on Prevention of Money Laundering and Financing of Terrorism (Official Gazette 108/2017, 39/2019), the Law on Real Estate Brokerage (Official Gazette 107/2007 to 32/2019), etc.
- Consent – when you have given your consent to the processing of your personal data for one or more specific purposes described in the consent, only after we have received your consent to process your personal data for a specific purpose, reserving the right to revoke your consent at any time.

If we will process your personal data for purposes not described here or outside of the purpose for which you have given your consent, before such processing we will provide you with information about that other purpose and all other relevant information about the processing.

HOW LONG DO WE KEEP PERSONAL DATA?

PREFERENCA D.O.O. the real estate agency will keep your data only for as long as is necessary to fulfill the purpose for which it was collected in order to fulfill a contractual or legal obligation or legitimate interest, except in the case of processing personal data based on consent, when your consent ceases at the time of withdrawal processing. You can withdraw your consent at any time by sending a request to the email address: [email protected]. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to its withdrawal. If your personal data is no longer needed to fulfill the above purpose, it will be destroyed, except when further storage is prescribed by law.

PREFERENCA D.O.O. the real estate agency undertakes to protect your personal data and will not communicate or make them available to third parties without your special approval, except for:

to service providers that we engage as processors for tasks related to the execution of a contract to which you are a party (for example, a law firm, an accounting service, competent services for switching overheads),
competent authorities for the purpose of carrying out tasks within their competence (e.g. Tax Administration, Ministry of Interior),
when these data are needed by the court or the competent state attorney's office, or other authorities in equivalent legal proceedings when PREFERENCA D.O.O. the agency is obliged to submit this data in accordance with the law.

General Data Protection Regulation - GDPR

According to the General Data Protection Regulation - GDPR, you have certain rights related to your personal data, as follows:

the right to restriction of processing – you have the right to request restriction of the processing of your personal data when there is no legitimate interest for us to do so:
when you dispute the accuracy of personal data, for the period during which we, as the data controller, are able to verify the accuracy of personal data,
when you have lodged an objection to data processing, and we are considering whether our legitimate reasons exceed your reasons,
when the processing is illegal, and you object to the deletion of personal data and instead request a limitation of their use,
when we no longer need personal data, but you request it in order to establish, exercise or defend legal claims.

You can exercise your right at any time by contacting us.

Right of access - General Data Protection Regulation - GDPR gives you the right to request access to personal data relating to you, i.e. the Regulation in question gives you the right to ask us what personal data we have, how we process it, purpose of processing, category of personal data which are processed, the recipients to whom the data is delivered and the storage period.

Right to erasure (Right to be forgotten) – as a natural person, you have the right to obtain the erasure of all your personal data that we have. However, please note that this is not an absolute right, so, for example, it does not override our legal obligations to keep accounting data. You can request the deletion of your personal data when your data is no longer necessary in relation to the purpose for which it was originally collected or processed (for example, if you cancel all the services you used with us).

Right to rectification - General Data Protection Regulation - GDPR gives you the right to rectification of any personal data that is incorrect or incomplete, and in this case we are obliged to comply with your request without undue delay.

Right to object - you have the right to object to the processing of personal data when there is no legitimate or legal reason for us to do so. Submit an objection to the national supervisory authority, i.e. the Agency for the Protection of Personal Data (AZOP).

The right to data portability - you have the right to receive your personal data in a structured form and in a commonly used and machine-readable format, you have the right to transfer this data to another controller, if the processing is carried out by automated means and is based on consent or a contract and if it is technically feasible .

HOW YOU CAN CONTACT US

Your questions, comments and requests related to this Privacy Policy are welcome and you can contact us at PREFERENCA D.O.O. DALMATINSKA STREET 21, 53291 NOVALJA or to the e-mail address: [email protected] If you believe that we are not handling your personal data properly, you have the right to contact the supervisory authority - the Agency for the Protection of Personal Data (AZOP).

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